Shipping and Charges

We deliver your orders with our logistic partners DHL/UPS/DPD safely and co2-neutral to all addresses within Germany. As soon as your order is on the way, you will receive a shipping confirmation via email containing the tracking number.

Normally your order will arrive in 3 to 5 business days.

The shipping fees are 0 €. The shipping costs will be covered by us.

How much is the minimum value of order?
There is no minimum value of order.

What happens in case of absence at the time of delivery? 
If you are not at home on the notification date, depending on the method of delivery, you will be informed by the relevant suppliers what to do, so you can hold your package in your hands soon.

My package is damaged. What should I do?
Ooops that should not have happened.
First, we ask you to take a photo of the unopened package and please make sure, if the content was damaged.
If your order is actually damaged, please send us a short email to info@earthback.com. We will deal with it immediately.